Booking appointments
All lessons must be scheduled on the Appointy calendar, which will be used as the basis of record keeping and booking priority (ie first booked, first served).  Clients are ultimately responsible for removing cancelled lessons from the calendar so they don’t get billed for them.

Payment must be made at or before the lesson.  The more you prepay (at least 24 hours ahead), the lower your rate (see Rates).  Appointy gives you the option of prepaying at the “weekly” rate.  You may skip payment when you book the lesson if you are paying a different rate.

Off-Hours lessons

Lessons may sometimes be available outside of open business hours, for a 50% surcharge.  Please call to inquire.

If you need an off-hour block of time for a full month or more, I will attempt to reorganize my schedule to accommodate it.  This kind of service will not be subject to time-and-a-half billing, but will require non-refundable prepayment.

Referrals

I encourage you to refer friends.  If you refer a student who meets with me at least twice, you will earn the value of their first lesson in cash or credit.  I offer $75 for a GRE class referral.  This policy is intended as a referral incentive and therefore applies only to those who knew about it!  In the event that one student refers another before either one studies with me, the referring student must actively claim the credit up front.

Cancellations, absence, and rescheduling policy
One-on-one lessons:  Each student may claim one free “grace” late cancellation / rescheduling per semester.  After that, the regular cancellation fee is 50% of the lesson’s value for cancellation with less than 24 hours’ notice, or 100% for cancellation with less than one hour’s notice.  Rescheduling fees are half of the cancellation fees.   Excessive cancellations may result in your removal from the calendar.

Group class:  Your deposit is refundable unless the exact minimum * or maximum (10) number of students is enrolled in your class.  In the event that the class is not sufficiently enrolled one week before class starts, I reserve the right to postpone or cancel the class.  In that event, you will be entitled to a full refund.  Whenever you are absent, I will send you links to make-up lecture videos.  I even accept one weekly request to record a new free 5 – 15 minute video.  Unfortunately, I can not make up homework questions or essay feedback.  You may choose to book an additional paid lesson for those purposes.

* The “exact minimum” number of students is three at the $550 rate and two at the $825 rate.

Tardiness policy
If you are late for a lesson, you will be charged for the full period of time. I will make reasonable efforts to accommodate late arrivals by providing the full duration of the scheduled lesson. However, if I have to leave at our scheduled time, the full charge will still apply.

If I am late, I will either stay late to make up for it, or pro-rate the charge if you or I are not able to stay late.

Delinquent bills

When your balance due reaches $200 due to unpaid lessons and / or cancellation fees, your service will be suspended until the balance is provided.

Credit balance

A credit on your account will be held until you ask for a reimbursement of funds, or after a year of inactivity, whichever comes first.

Minors and Parents

I only tutor students at or above 9th grade and age 14.  Ask me about tutor referrals for younger students.
For a student under the age of 18, we regard the student’s parent(s) as the student’s agent in all matters of scheduling and payments, unless the parent expressly delegates responsibility to the student.  Parents of minors are permitted to sit in on lessons at any time, though privacy is preferred.

For a college student over the age of 18, the student is the only point of contact for scheduling lessons.  Parents may contact us about payments.

When a 12th grader turns 18, we normally continue to communicate with the parent for sake of continuity.  The student is welcome to communicate directly with us as well.  Any scheduling disagreements between parent and student will be resolved in the student’s favor.

Minors (under age 21) are asked to please put phones away (in a bag or on another table) and on silent during lesson time.  For lessons longer than an hour, we take hourly breaks and texts may be checked at that time.

Group Lessons
Students are encouraged to form study groups to split tutoring fees. However, we will not book students together into a group lesson without the consent of every student in that group.  See Rates page for details about group discounts.

Guarantees and Disclaimers
I promise to offer each student the full benefit of my experience, talent, resources, and professional judgment as a reputable tutor. I believe that I can help almost every student achieve the highest level possible within their abilities, time constraints, and commitment levels.

I offer no guarantees about any particular grades or test scores. Lessons are intended to help students do “as well as they possibly can,” not “as well as anyone could.”

I am not trained to counsel students with learning disabilities. Therefore, I also offer no guarantees about a minor child’s attention span, interest level, or effort, either in lessons or between lessons.

It’s my job to help with homework. It’s the parents’ job to enforce that it gets done!

House Calls

A house call within a 3-mile radius of the office is a 1.5 hour lesson, but it is scheduled and billed as two hours to allow driving time.  To book it, please schedule two consecutive hours on my calendar.  The actual lesson will be 1.5 hours within that two-hour window.

A house call 3 – 5 miles from the office is a two hour lesson, scheduled and billed as three hours.  To book it, please schedule three consecutive hours on my calendar.  The actual lesson will be two hours within that three-hour window.  Realistically, you will need to book this well in advance.

As a courtesy, please put your dogs in back 15 minutes before our lesson time.